FAQs

Vault Collective is an onlinestore specialized in fashionand lifestyle products, including premiumfootwear, clothing, and accessories. We guarantee that all products sold are 100% authentic,verified, and certified.

All products sold at Vault Collective are 100% original and authentic. We do not sell replicas, copies, or "original quality" products. All items come directly from brands or certified official distributors.

Each product is verified and certified by our team before shipping. All items include original packaging, tags, certificates of authenticity (when applicable), and complete brand documentation.

We currently operate exclusively online through our website. This allows us to offer more competitive prices and a wider selection of products.

It is not mandatory to create an account to make purchases at Vault Collective, but we recommend that you do. With an account, you can track orders, save shipping details, and access your purchase history more easily.

Creating an account is very simple: click here, enter your email, name, complete address, and create a password. Accept the terms and conditions and confirm your account through the email you will receive.

Browse the products, select the desired size and color, and click "Add to Cart." Review the items in your cart, click "Checkout," fill in shipping and payment details, and confirm the order.

Upon completing the order, you will see a confirmation message on the screen and immediately receive a confirmation email with all purchase details.

Once confirmed and processed, it is not possible to cancel or modify the order. If you forgot something, you will need to place a new separate order. If you need help with your order reach us.

Our stock system is automated, but occasional errors may occur. If your order is affected, we will immediately contact you to find a solution.

Yes, all orders are accompanied by their respective invoice.

Products in stock:

• Portugal: 2-4 business days
• Rest of Europe: 3-5 business days

Products by request:

• Portugal: 5-10 business days
• Rest of Europe: 6-12 business days

Delivery times may vary depending on the carrier and external circumstances.

We primarily ship to Portugal and all European Union countries.

Shipping costs vary depending on the destination and are displayed before completing your purchase. Check the Shipping page for more details.

After shipping, you will receive an email with a tracking code to monitor your order status in real-time.

We accept credit/debit cards, MB WAY, Paypal, and bank transfer. All payments are processed securely.

Yes, all prices displayed on the website include VAT at the applicable legal rate.

Each product page has a specific Size Guide. We recommend consulting the detailed measurements before making your purchase.

If the size is out of stock online, you can subscribe to receive notification when it becomes available again.

Yes, you have the right to return products within 14 days from the date of receipt, without the need for justification.

Products must be in the same condition as they were sent: without signs of use, with all original tags and packaging intact. Sale items are not eligible for return.

Contact us via email or phone to initiate the return process. We will send you a return label with instructions.

Return costs are the customer's responsibility. You may choose the carrier or postal service you prefer.

No, it is mandatory to send all items in the original box or packaging. Returns without original packaging will not be accepted.

To exchange a product for another size or model, you must first make a return. When we receive the product, we will send the new item. All shipping costs are the customer's responsibility.

Refunds will be processed within 14 days after receipt and verification of the product. The amount will be returned through the original payment method.

Yes, we protect all personal data in accordance with the General Data Protection Regulation (GDPR). For more information, see our Privacy Policy.

All payments are processed through secure and encrypted systems. We do not store complete credit card information.