Privacy Policy

Introduction

Vault Collective is committed to safeguarding the privacy and personal data of its community. Our approach is rooted in transparency, clarity, and respect for each visitor and customer, elevating privacy to a principle of trust in every curated experience.

 

Data Controller

Teixeira e Clemente, Lda.
NIF 518428540
Rua Virgílio Ferreira, No. 74, 6360-353 Celorico da Beira, Guarda, Portugal (“Vault Collective”)

 

Types of Data Collected

We collect only the data strictly necessary for the fulfilment of orders, customer support, and the improvement of our services:

• Identification: name, address, email, phone
• Payment and delivery details: billing address, payment confirmation, delivery information
• Account and interaction: login credentials, purchase history, communication records
• Website analytics: cookies, IP address, device and browsing data (see Cookies Policy)

 

Purpose and Legal Basis

Your data is used for:

• Processing orders and payments (contractual necessity)
• Providing support and status updates (legitimate interest)
• Complying with legal obligations (e.g. VAT, accounting)
• Sending news and offers only if consent is given
• Improving site performance and customer experience

 

Data Sharing

Personal data is shared only as necessary with:

• Payment processors and Shopify (secure transaction processing)
• Delivery and logistics partners (order fulfilment)
• Service providers for site analytics, anti-fraud, and communications
  We do not sell personal data nor transfer it outside the EEA except as permitted under GDPR and Shopify infrastructure safeguards.

 

Data Retention

Data is retained:

• For customer accounts: until deletion request or inactivity over 24 months
• For fiscal records: 10 years (legal compliance)
• For cookies: per settings in Cookies Policy

 

Rights of the Data Subject

You have the right to:

• Access your personal data
• Request rectification or deletion
• Restrict or object to processing
• Withdraw consent at any time
• Lodge complaint with Comissão Nacional de Proteção de Dados (CNPD)

 

Cookies and Tracking

Cookies are used for performance, analytics, and session management. Full details in our Cookies Policy.

 

Security

Vault Collective employs industry-standard security measures (encryption, access controls, monitoring) and works only with compliant service providers.

 

Changes to the Policy

We update this policy as necessary; new versions apply from date of publication. Last updated: October 28, 2025

 

Contact

For any privacy questions or requests, contact help@vaultcollective.com